What is Great Customer Service in the Legal Profession?

What is Great Customer Service in the Legal Profession?

Andrew Neuwirth
Published on: 18/01/2024

Great customer service sets small law firms apart from large advertising-driven competitors. A lawyer's attentiveness and coaching through the injury recovery process builds trust.

Personal Injury Practice Tips
Do I try to negotiate cases to keep friends with opposing counsel?

Do I try to negotiate cases to keep friends with opposing counsel?

Andrew Neuwirth
Published on: 22/11/2023

Building respect with opposing counsel affects case negotiations in personal injury law. Learn how professional relationships influence settlement discussions and case valuations.

Personal Injury Practice Tips
Re-Filling the Pipeline

Re-Filling the Pipeline

Andrew Neuwirth
Published on: 14/11/2023

Post-pandemic personal injury law practice has changed. Learn how case volume patterns differ now, why quick case decisions are critical, and how lawyers assess clients upfront.

Personal Injury Practice Tips
The Client’s View of Value vs. The Lawyer’s View: Ne’er the twain shall meet?

The Client’s View of Value vs. The Lawyer’s View: Ne’er the twain shall meet?

Andrew Neuwirth
Published on: 08/11/2023

Understanding how cases get valued in personal injury law requires expertise. Explore the factors—injury severity, disability, lost wages, and expenses—that determine case worth.

Personal Injury Practice Tips
The Rough and Tumble of Personal Injury Practice

The Rough and Tumble of Personal Injury Practice

Andrew Neuwirth
Published on: 30/10/2023

A personal injury lawyer shares his experience rapidly hiring and firing a difficult client, and navigating professional ethics when taking cases from other attorneys.

Personal Injury Practice Tips
THE WORST ADVICE EVER GIVEN TO A PERSONAL INJURY CLIENT

THE WORST ADVICE EVER GIVEN TO A PERSONAL INJURY CLIENT

Andrew Neuwirth
Published on: 03/10/2023

Waiting too long to contact a personal injury lawyer after an accident eliminates settlement opportunities and damages the case before litigation can begin.

Personal Injury Practice Tips

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