What is Great Customer Service in the Legal Profession?

NeuwirthLawCase Matters, Law Practice Management, Medical Malpractice, Product Liability, Slip and Fall, Standard of Care

Great customer service is a critical element of my business. I cannot compete with Morgan and Morgan for stupid ads. I cannot offend people like Top Dog Law. I cannot gather as many negative yelp reviews or complaints to the disciplinary board of Pennsylvania as my larger competitors. But, what I can do is listen to what you are going …

What’s new in Mass Tort Law? Phillips CPAP and Hair Straightener Litigation

NeuwirthLawCase Matters, Medical Malpractice, Product Liability

I was recently contacted about a developing mass tort situation involving Phillips CPAP machines and decided that the client did not have a case. The issue in these cases is whether a connection can be drawn between cpap machines and a patient’s cancer. After reviewing the literature and the patient’s pathology report it appeared that the one thing I could …

Eye drops / not product liability per se

NeuwirthLawMedical Malpractice, Product Liability

There is a current recall on eye drops and eye ointments manufactured by Global Pharma Healthcare Private Limited, which is an Indian manufacturing company. Their over the counter eye products were detected to have bacterial infection and were intended to be sterile. So, if you use these products, you may be directly dropping harmful bacteria into your eye. Bad, huh? …