What is Great Customer Service in the Legal Profession?

NeuwirthLaw Case Matters, Law Practice Management, Medical Malpractice, Product Liability, Slip and Fall, Standard of Care

Great customer service is a critical element of my business. I cannot compete with Morgan and Morgan for stupid ads. I cannot offend people like Top Dog Law. I cannot gather as many negative yelp reviews or complaints to the disciplinary board of Pennsylvania as my larger competitors. But, what I can do is listen to what you are going …

WHAT MY CLIENTS GO THROUGH

NeuwirthLaw Auto Accidents, Case Matters, For Lawyers, Insurance

I write a lot about the business of personal injury law. Today, I am going to write a little bit about things I don’t often write about and that is what my clients go through before and during their cases.  Here are two examples: Sally is a new grandmother and very excited about her new role and spending time with …

Go/No GO

NeuwirthLaw Case Matters, For Lawyers, Law Practice Management

Deciding whether to file suit on a case is often just a business judgment on my end. Based on having done this for 20 year plus, is this a case that is worth putting into suit? Recently, I have had the difficult conversation with clients in two cases that simply did not make sense to put into suit. What does …

TRIAL NOTICES

NeuwirthLaw Case Matters, Courts, For Lawyers, Law Practice Management

When a case is getting close to trial, the Courts will let us know by sending out a trial notice. When I was a younger defense lawyer with an oversize volume of cases, this would start a panic at the office as we struggled to make sure everything was ready for Court. As a plaintiff’s lawyer, while trial notices are …

No Free Bites

NeuwirthLaw Case Matters, For Lawyers, Insurance

Dog bite cases trouble insurance companies because it is very hard to question the dog about his motives. I say his because I have never had a female dog bite a person. I’m sure it happens all the time, but not in my case files.  Dogs can do a lot of damage or a little damage depending on the dog …

Regulators Waking Up To Persistent Negligent Conduct: Nursing Home Neglect

NeuwirthLaw Case Matters, Elder Care, Medical Malpractice, Standard of Care

The New York Times and Harvard Public Health completed studies which found that hedge fund investments in nursing homes resulted in worse customer service than before the investment. What is wrong with nursing home investments by hedge funds? Well, as a general rule in business, employee payrolls total about 50% of the business’ expenses. If you can reduce employee head …