What is Great Customer Service in the Legal Profession?

NeuwirthLaw Case Matters, Law Practice Management, Medical Malpractice, Product Liability, Slip and Fall, Standard of Care

Great customer service is a critical element of my business. I cannot compete with Morgan and Morgan for stupid ads. I cannot offend people like Top Dog Law. I cannot gather as many negative yelp reviews or complaints to the disciplinary board of Pennsylvania as my larger competitors. But, what I can do is listen to what you are going …

Go/No GO

NeuwirthLaw Case Matters, For Lawyers, Law Practice Management

Deciding whether to file suit on a case is often just a business judgment on my end. Based on having done this for 20 year plus, is this a case that is worth putting into suit? Recently, I have had the difficult conversation with clients in two cases that simply did not make sense to put into suit. What does …

TRIAL NOTICES

NeuwirthLaw Case Matters, Courts, For Lawyers, Law Practice Management

When a case is getting close to trial, the Courts will let us know by sending out a trial notice. When I was a younger defense lawyer with an oversize volume of cases, this would start a panic at the office as we struggled to make sure everything was ready for Court. As a plaintiff’s lawyer, while trial notices are …

MORE EFFICIENT LAWYERING: THE PRACTICE OF LAW POST-PANDEMIC

NeuwirthLaw Case Matters, Insurance, Law Practice Management, Medical Malpractice

The pandemic wrought a lot of changes in the practice of law just like any other business that was affected in a significant way. Interestingly, the nature of litigators is to be averse to changes in how the court system functions.  The pandemic familiarized everyone with zoom and it inadvertently made us a more efficient system. For example, I have …