What is Great Customer Service in the Legal Profession?

NeuwirthLawCase Matters, Law Practice Management, Medical Malpractice, Product Liability, Slip and Fall, Standard of Care

Great customer service is a critical element of my business. I cannot compete with Morgan and Morgan for stupid ads. I cannot offend people like Top Dog Law. I cannot gather as many negative yelp reviews or complaints to the disciplinary board of Pennsylvania as my larger competitors. But, what I can do is listen to what you are going …

Regulators Waking Up To Persistent Negligent Conduct: Med Spas

NeuwirthLawInsurance, Medical Malpractice, Standard of Care, Uncategorized

Regulators recently posted warnings to the national community that many med spas were potentially dangerous to their customers.  What is wrong with med spas? Well, if you go in for laser hair removal and there is no doctor monitoring what is going on or training the aestheticians, the potential for harm is higher than it needs to be.  Do you …

Regulators Waking Up To Persistent Negligent Conduct: Nursing Home Neglect

NeuwirthLawCase Matters, Elder Care, Medical Malpractice, Standard of Care

The New York Times and Harvard Public Health completed studies which found that hedge fund investments in nursing homes resulted in worse customer service than before the investment. What is wrong with nursing home investments by hedge funds? Well, as a general rule in business, employee payrolls total about 50% of the business’ expenses. If you can reduce employee head …

The Paper Ceiling Ads and Failure to Diagnose Malpractice

NeuwirthLawCase Matters, Medical Malpractice, Standard of Care

Have you seen these ads trying to build public support for the idea that college degrees are not  the only important credential.  Regardless what the paper ceiling ads try to tell you or your local tradesperson says, completing college makes an enormous difference in your lifetime income in America. If lifetime income is not your focus, then I appreciate the …

MEDICAL MALPRACTICE / NEW YORK TIMES ARTICLE ON DOCTORS UNIONIZING

NeuwirthLawInsurance, Medical Malpractice, Standard of Care

Unfortunately, there is a lot of medical malpractice in our health care system. Usually, it is not the fault of individual practitioners but the fault of the system dropping the ball during handoffs of the patient from one service to another. For sure, there are bad surgeons and poorly trained ER docs, and mistakes made. But, most often, in the …

Door to balloon time?

NeuwirthLawInsurance, Medical Malpractice, Standard of Care

In medical malpractice cases, there are a lot of guidelines or standards of practice to sort through. So, what is door to balloon time? In treating heart attacks, the first surgical treatment is in the catheterization lab and involves placing a balloon into your artery to expand the blockage and place a stent or metal tube in the artery to …