Delay is pernicious. For many lawyers, it is a bit of a sign of success. You are too busy to get to even your most important cases because there are fires to be fought on other cases. My clients don’t care that I am successful or that I am over busy or that I am working on someone else’s case. …
What is Great Customer Service in the Legal Profession?
Great customer service is a critical element of my business. I cannot compete with Morgan and Morgan for stupid ads. I cannot offend people like Top Dog Law. I cannot gather as many negative yelp reviews or complaints to the disciplinary board of Pennsylvania as my larger competitors. But, what I can do is listen to what you are going …
EXPERT WITNESSES / LAWYER WRITING
Every case of mine needs at least one expert witness because my client and I are not allowed to say that an arm was fractured or a herniated disc herniated without a doctor saying it. Them’s the rules. So, I spend a decent amount of time and effort reading the experts’ reports both from my side and the opposing side. …
Go/No GO
Deciding whether to file suit on a case is often just a business judgment on my end. Based on having done this for 20 year plus, is this a case that is worth putting into suit? Recently, I have had the difficult conversation with clients in two cases that simply did not make sense to put into suit. What does …
TRIAL NOTICES
When a case is getting close to trial, the Courts will let us know by sending out a trial notice. When I was a younger defense lawyer with an oversize volume of cases, this would start a panic at the office as we struggled to make sure everything was ready for Court. As a plaintiff’s lawyer, while trial notices are …
Do I try to negotiate cases to keep friends with opposing counsel?
That was a recent question from a client who questioned my valuation of her case. In fact, the opposite is true. On both sides of our cases, it is important that the opposing counsel recognizes that you know what you are doing and are able to pursue a case diligently to the end. We may not love the person on …
MORE EFFICIENT LAWYERING: THE PRACTICE OF LAW POST-PANDEMIC
The pandemic wrought a lot of changes in the practice of law just like any other business that was affected in a significant way. Interestingly, the nature of litigators is to be averse to changes in how the court system functions. The pandemic familiarized everyone with zoom and it inadvertently made us a more efficient system. For example, I have …
WHAT DO I DO WHEN A SIGNIFICANT VALUE CASE COMES IN OR DEVELOPS?
So, a case of $500,000 or more in value needs more time and attention and funds spent than a case with a smaller value. The usual distinguishing factors for these higher value cases is a loss of earnings that is legitimate. Not two weeks of work at $1500/week. I am talking about totally taking you out of your career and …
WHY IS SALTZ MONGELUZZI ADVERTISING? The changing face of Personal Injury Lead Generation
I was watching Monday Night Football and Bob Mongeluzzi’s ad shows up on TV. Bob is a legend in our business and likely one of the most successful personal injury lawyers in the City of Philadelphia if not the world. However, this is the first time I have ever seen them advertise on TV. Why now? Well, I think that …
THE WORST ADVICE EVER GIVEN TO A PERSONAL INJURY CLIENT
A potential client recently contacted me 22 months after an out of state car accident. The case sounded fairly easy and something I would have been interested in 22 months ago. However, when queried as to why it took 22 months to contact a lawyer, the client reported that a lawyer told them to wait until the statute of limitations …
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